Send a message
Your contact form
Keep the form appropriate to the type of enquiry you're expecting. You can add and edit fields to suit your requirements.
Before adding lots of fields, ask whether you genuinely need that information at this stage.
For a simple enquiry, a name, contact method and message may be enough. More complicated services might benefit from asking for a preferred date, service or other essential information.
Writing prompt: What information do you always have to ask for after receiving an enquiry? If knowing it now would help you respond, consider including it in your form.Help people get in touch
A contact page should do more than display a form. Give visitors enough information to choose the right way to contact you and tell them what they can expect afterwards.
Start with a short, welcoming introduction.
Writing prompt: What are the main reasons people contact your business? Mention them here — for example enquiries, quotations, appointments, support, availability or general questions.Business details
| Monday | 09:00–17:00 |
|---|---|
| Tuesday | 09:00–17:00 |
| Wednesday | 09:00–17:00 |
| Thursday | 09:00–17:00 |
| Friday | 09:00–17:00 |
| Saturday | 10:00–14:00 |
| Sunday | Closed |
Use this space for a helpful note, such as directions, accessibility information, appointment requirements or the best time to get in touch.
When can people contact you?
If you have opening or contact hours, make them clear.
If enquiries aren't answered immediately, it can also be helpful to tell visitors when they should normally expect a response.
Other ways to keep in touch
If social media is an active part of your business, visitors can find your configured profiles here.
Help visitors send a useful enquiry
If you need particular information before you can help someone, tell them before they contact you.
What do you need?
Perhaps you need to know which service they're interested in, what they want to achieve or the nature of their enquiry.
Are there useful details?
Dates, quantities, dimensions, locations, budgets or reference numbers might help you provide a more useful response.
Only ask for details that are genuinely relevant.
Is anything time-sensitive?
If availability or deadlines matter to your business, encourage visitors to mention their preferred date or required timescale.
Set expectations
A small amount of practical information can prevent uncertainty after someone presses Send.
Consider telling visitors:
When you normally respond
Which days you're available
Whether urgent enquiries should use another contact method
Whether appointments are required before visiting
What happens after a quotation request
What information they should have ready
Whether existing customers should include an order, booking or reference number
Don't promise response times you can't reliably maintain.
Answer common contact questions
Use this section for genuine questions that might otherwise result in unnecessary enquiries.
When will I receive a reply?
Replace this text with your normal response expectations.
For example, you might say which days you answer enquiries and give a realistic indication of how long responses usually take.
Can I request a quote?
If you provide quotations, explain how the process works and what information you need before you can prepare one.
Writing prompt: What would you ask someone if they phoned you requesting a price?
Can I visit you?
If customers can visit your premises, explain whether they need an appointment, where they should go and anything useful they should know beforehand.
If you don't receive visitors, say so rather than leaving people unsure.
How should existing customers contact you?
If existing orders, bookings or projects require particular information, explain what customers should include when contacting you.
For example, an order number or booking reference can make it much easier to locate their details.
Check your contact page
Before publishing, pretend you know nothing about the business and check whether you can easily find:
How to make an enquiry
The information you should include
Other available contact methods
Business or opening hours
Whether the business has a physical location
Whether you need an appointment before visiting
When you're likely to receive a response
What to do about an existing order or booking
You don't need to provide every possible contact method. It's better to offer a few methods that you actually monitor and respond to reliably.
Keep it current
An outdated contact page quickly causes problems.
Whenever your address, telephone number, opening hours, contact methods or availability changes, make sure the information stored for your website is updated too.
Before replacing this demo content, ask yourself one final question:
If I knew nothing about this business, would this page make it easy for me to get the help I need?
